Billie and Elaine from Franklin, TN

SERVICE DEPARTMENT: Dear Bud, You have a valued employee in Tonya. She is highly competent in the work she does and the way she does it. She strikes a remarkable balance in her loyalty to the company and its interests and the customer's needs and concerns(including our very complex issues). We hope you consistantly recognize this in all you do to reward and retain Tonya. Most Sincerely, Billie and Elaine

Joe and Brenda from Jackson Tn.

SERVICE DEPARTMENT: I wanted to thank you and your staff for helping repair our 2009 Four Winds Class C. I apologize that I didn't send you this note sooner, but you know how busy you get sometimes. On the way back to Jackson, it drove much better with the new alignment!!! We very much appreciated Four Winds taking full responsibility for the alignment. And there was NO heat coming from the doghouse sheild, so what you did worked, THANKS!!! Again, thanks to you and your staff for an outstanding repair and a friendly and efficient staff of dedicated associates

ILOVECAMPIN from Nashville Tn

SERVICE DEPARTMENT:THIS WAS IN THE HIGHWAYS MAGAZINE: In June we purchased a 2005 Keystone Challenger 34TBS. We love the unit but have had a list of problems. First the slides leaked, and the floors squeaked. So,we took it to our dealership and was that ever a mistake. They fixed nothing but it was damaged on their lot. An employee hit it with a tow motor, which damaged the nose, the doors were hanging off the tracks, and the hydraulic door openers were sheared off. We were told the employee had gotten a divorce that day and was upset. We paid for that. We took off to Naples, Fl and were in a KOA when the power converter gave out. It was 95 degrees and we slept without air. We took it to Ft. Myers to a shop but had to pay to sleep at a motel (six of us). Our next stop was the Keys and we found our monitor panel no longer worked. But we got thru that. When we got home a wonderful gentleman at Cullum & Maxey listened to our problem and he took our unit and worked on it for 3 weeks. He fixed the slides which were dragging. He fixed the seals in the slide outs, replacing them. He got us a new control panel. It took 3 hours to rewire it as it was shorted out. He pulled our cabinets from the floor as the screws had split the framing, which was done in the factory. The linoleum was cut to short in the factory and pulled loose from the wall, they replaced that. And to fix the nose from the tow motor hit they replaced the front cap molding and said that the metal was even broken. The dealer I bought the unit from sold it to us at a fair price, but the service department was unprofessional and down right disrespectful of our unit and the amount of money we gave for it. I have to pay for this unit for 15 years and the first few months I have wondered what I got myself into. When you take the cap off the sewer system it flys out without you even opening the valves. Its comfortable when it works right but you can see we have been through a nightmare with all these problems. I am thankful that a dealership that doesn't even sell Challengers was kind enough to take our unit and do all the warranty work it needed. Thank you Cullum & Maxey of Nashville, TN for your wonderful service department, we will be forever grateful

Henry, Julie and Rebekah from North Carolina

SALES DEPARTMENT (RAY COX): Thank you so much for helping us with the purchase of our 5th wheel. I am certain you were just doing your job but it was still a pleasant experience for us especially being all the way from North Carolina. We just want you to know we really appreciate your time and help. Thanks Again! Henry, Julie and Rebekah

Fred and Jody from Omaha Nebraska

SALES DEPARTMENT (RAY COX):Thank you again for spending time with us inspecting the Rialta motorhome we ended up buying. Your insights were very helpful to us and we are grateful to you. It took two days to drive the 850 miles home. On the second day we hit a very bad ice storm.We saw 50 plus cars and 6 semis in the ditch! For a while we literally crawled along the interstate, but with God's grace made it safty home. Thank You Again, Fred and Jody

Charles from Nashville

SALES AND SERVICE DEPARTMENT (WALT DAVIS, RAY COX, FELIX SIZEMORE): I want to personnally take the time to let you know that I was completely satisfied with the purchase of our 2009 Outback travel trailer. Being a first time buyer of camping equipment, I was hesitant at first and felt intimidated by all the information thst I didn't know. This feeling completely disappeared when I was introduced to Walt. He completely answered all my questions and spent time I needed. The best part was there wasn't anyhigh pressure sales tactics. The next day, when we came to purchase Walt was not available but Ray handled the questions and concerns that my wife and I had. We ended up with the perfect camper for our family and have used it several times since with complete satisfaction. Also, I would like to commend the person(s) that prepped the camper and cleaned it. It was spotless inside andout. The thorough walk thru and demonstrations that Felix provided was very informative. He took the time to explain every detail and maintence issues on the interior and exterior of the unit. When I got to the campsite that afternoon, I had troube getting the unit unhitched. I called Felix and he walked me thru it, and even called later to make sure everything was ok. Thanks again, with service ot this caliber it is easy to see how your company has stood the test of time. All busunesses, including mine, should strive to achieve this accomplishment.